Resolved -
This incident has been resolved.
Jan 9, 16:20 EST
Monitoring -
A fix has been implemented by the provider and we are awaiting confirmation of restored functionality.
Jan 9, 16:06 EST
Identified -
We are currently experiencing a minor service disruption affecting our customer support chat and ticketing system due to an outage with our third-party provider.
Our support team remains fully available by phone. If you need assistance, please call 1-888-335-9844.
We are monitoring the situation closely and will provide updates as more information becomes available.
Jan 9, 15:45 EST