Video Playback - Degraded Performance

Incident Report for Solink

Resolved

This incident has been resolved.

Posted Oct 29, 2024 - 22:38 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 29, 2024 - 21:14 EDT

Investigating

We are currently experiencing an issue that is affecting video playback Solink platforms. We are investigating this issue presently in order to restore functionality. As we work to resolve the situation, we will provide updates as timely as possible. We thank you for your patience during this time.

Local video recording is not affected at this time.

Posted Oct 29, 2024 - 20:29 EDT

This incident affected: Web and Mobile and Global Video Relay (USA Video Relay).